How Money Motivates
(Note: this is part three of a series based on research presented in part one. Yesterday, I addressed why contests and financial incentives do not motivate servers. If you have not read these posts,...
View ArticleHow To Sell More Desserts
I suppose I should start this post by thanking all of the servers who are still reading after my six post series on management and motivation. I know it is a server blog, but I also recognize that a...
View ArticleSelling, Upselling, and Integrity
I sat down today to write about rule five. As I did so I realized that a preface was in order. This morning I sat on my patio drinking coffee and reviewing the outline that I have scribbled on a...
View ArticleThe Rules of Serving: Rule Five
Rule Five: Always recommend what is in the guest’s best interest, not yours. (Note: There are many hyperlinks today that will send you to posts were I have previously addressed specifically issues that...
View ArticleThe Rules of Serving: Rule Six
Rule Six: Never spend money you haven’t made. I am glad July of 2010 is behind me. I cannot recall a month that was less lucrative in my serving career. My income dropped by well over 50% last month....
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Supply, Demand, and Chicken Wings
I only chose this picture because I heard she was an economist Yesterday’s post on extra charges for the various items a guest requests caused me to ponder on a larger scale. It is remarkably common...
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Why Not To Date Co-Workers
On the downside, you work a double with them tomorrow It is that time of year. Love or at least heavy lust is in the air. That means just one thing in the restaurant business. It is too hot to sit...
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Seafood During Pregnancy
If you sell seafood at your restaurant, you will inevitably come in contact with pregnant women concerned whether or not it is safe. During pregnancy the only thing you get more than designer baby...
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Awkward Moments
Hi, may I take your order? Over the last 15 years I have spent in the service industry, I have had to change my approach. 15 years ago, I was a gangly 6-foot tall 125-pound server with a voice...
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The Rules of Serving: Rule Seven
Unfortunately, none of the class could read the rules. Those who cannot read Animal Farm are doomed to repeat it. Rule Seven: Be the coworker you want to have. Once you have been at a particular...
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